Product Support Questions

• What is the Azeroth Advisor?

  The Azeroth Advisor is a customized newsletter filled with valuable information and advice. Newsletters are custom-generated for you and periodically sent via email as your characters advance through the game. We'll send you guides to new spells as you learn them, dungeon walkthroughs when they're appropriate for your level, and guides to regions that your character has visited.

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• How is it Different From Other Guides?

  Other guides have lots of information and tips; so do the WoW forums. The Azeroth Advisor is different because we customize the guidance we give you based upon your character's level, location and stats. With our newsletter, you don't need to filter through mountains of WoW information to find the answers you're looking for.

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• How Often Will I Get Newsletters?

  Delivery varies based on how fast you move through the levels and how much time has passed since your last newsletter. At a minimum you will receive a new newsletter every 2 levels or once a week.

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• Can I Subscribe for More Than One Character?

  Yes, the game allows you to create and play several characters on the same account. You can receive newsletters for all the characters on your World of Warcraft account, and add or remove 'active' characters whenever you'd like. There is no limit on the number of characters that can receive newsletters.

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• Can I Buy Someone a Subscription as a Gift?

  Yes! All you need is the subscriber's name and email address to purchase a gift subscription.

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• Where Can I Get More Information About How the Azeroth Advisor Works?

  You can find much more information by visiting About the Newsletters

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Technical Support Questions

• What Information Do You Gather and What Do You Use It For?

  We gather information about your character so that we can customize your newsletter. World of Warcraft allows us to do this via an AddOn that you load while you're playing the game. With this AddOn, we can collect things like your character's name, race, talents, equipment, spells and current location.

  We cannot (and will never try to) capture your account password or any other information that doesn't help us accomplish our only goal, giving you great World of Warcraft advice. The sole purpose of our AddOn and software client is to make the newsletter generation process completely automatic for you.

  One more thing - we won't share any of the information that we gather about you or your characters with anybody. We take your privacy as seriously as we do our own.

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• I'm Not Getting Newsletters, What's Wrong?

  There are a few things that can prevent you from getting your Azeroth Advisor Newsletter:

  • Our Addon is not enabled in World of Warcraft - Log in to WoW and click the Addons button that you see on the Character Selection screen. Make sure that the Character Profile addon is checked and enabled.
  • The Azeroth Advisor Upload client is not installed or running -
    PC:  You should see our icon (a compass rose with an "A" in it) on the task bar. If the program is installed but not running you can start it from Start, All Programs, Azeroth Advisor Uploader, Azeroth Advisor Uploader. If it's not installed, you can always download the client from www.azerothadvisor.com if you don't have it on your machine.
    
    Mac:  You should see our icon (a compass rose with an "A" in it) on the task bar. If the program is installed but not running you can use Spotlight to search for "Newsletter" in the Applications category. (You probably installed it in the Applications directory, but it's not required to be there.) If it's not installed, you can always download the client from www.azerothadvisor.com if you don't have it on your machine.
  • Your mail system may be flagging the Newsletter as Spam. Check your Spam/Junk Mail folder to make sure that our Newsletters are not being flagged as junk mail incorrectly.
  • There may be a conflict with another addon you are running. Try disabling all other addons or selectively disabling other addons to determine which one, then report the problem to us at support@azerothadvisor.com so we can investigate the conflict. When reporting this problem, please provide a URL to the page hosting the Addon and the version of the Addon you are using, if you have that information.
  • Your firewall could be blocking our client. If you are running firewall software on your computer, you may need to configure it to allow the Azeroth Advisor Uploader (AzerothAdvisor.exe) to make outbound connections. Many Firewall applications will prompt you at the time the Uploader attempts its connection. At that prompt, you'll be able to OK that and all future connections.

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• My Newsletter Has Weird Spacing in It or the Text Doesn't Look Right.

  The most probably cause for this is that Some mail clients will attempt to "clean up" the HTML in rich text emails and some do better jobs than others. We have seen some cases where Gmail (Google's Mail service) will do this with their web client. If you are experiencing this with a particular mail client or service, please fill out the form below and let us know what mail client/system you are using and the version. We will attempt to contact the developers of the product to get it resolved. Close answer

• I'm Not Seeing Images in My Newsletters.

  Your mail client is most likely blocking the images from being displayed. Most mail clients will have a button or a link making it easy to tell it to show our images and to make that change permanent.

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• How Can I See What Information You Are Uploading?

  All the information that we gather and upload to our service is stored in a file called MM_CharacterProfile.lua.

  PC: Assuming that World of Warcraft is installed in C:\Program Files\World of Warcraft\ you would find one of these files for each character in:

  C:\Program Files\World of Warcraft\WTF\Account\<YOUR_ACCOUNT_NAME>\<REALM_NAME>\ <CHARACTER_NAME>\SavedVariables\MM_CharacterProfile.lua

  Example - For a subscriber id of Joe_User, who has a character named Tim on the Dark Iron Realm the upload information would be in:

  C:\Program Files\World of Warcraft|WTF|Account|Joe_User\Dark Iron\Tim\MM_CharacterProfile.lua

  Mac: Assuming that World of Warcraft is installed in /Applications/World of Warcraft/ you would find one of these files for each character in:

  /Applications/World of Warcraft/WTF/<YOUR_ACCOUNT_NAME> /<REALM_NAME>/<CHARACTER_NAME>/SavedVariables/MM)CharacterProfile.lua

  Example - For a subscriber of Joe_User, who has a character named Tim on the Dark Iron Realm the upload information would be in:

  /Applications/World of Warcraft/WTF/Account/Joe_User/Dark Iron/Tim/MM_CharacterProfile.lua

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• I Still Have Other Questions - What Next?

  If these FAQs haven't addressed your questions or issues, use the form just below or feel free to email us at support@azerothadvisor.com. Please include as many details about your problem as possible as well as whether you are on a Macintosh or Windows PC.

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